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New  business models and platforms impact the customer journey

The banking and finance sector in the Nordic region and globally is constantly changing and faces major opportunities and challenges in the coming years. New players and challengers want to take part in the ecosystem and value chains that are driven by digitization, automation, simplification and new collaboration and business models combined with new technology and data insight to meet increased demands and expectations from customers.

 

Traditional players have historically had more complex solutions and technological environments that present challenges in the introduction of regulatory requirements and changes in processes and solutions. The new players like fintech have a different starting point and market approach where the customer journey, the overall shopping experience, simplification and rapid development are crucial competitive advantages.

 

Open banking through the EU payments directive PSD2 turns the banking and finance market upside down and opens up opportunities for new players to access financial data and make payments through their own platforms on behalf of the customer in completely new ways.

 

We can help your company understand the market, trends and changes that can be crucial in market entry, choice of partners, product development, risk assessments and growth.

We can help your company understand the market, trends and changes that can be crucial in market entry, choice of partners, product development, risk assessments and growth.
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